I have a balance on my fashion Nova e card but it still won t let me make a purchase

I have a balance on my fashion Nova e card but it still won t let me make a purchase

If you’re having trouble making purchases from your Fashion Nova e-card, there are three common reasons this might be happening

Is the page saying you don’t have enough funds in your account or are you trying to buy an item and being denied payment?

If you’re being denied payment, your balance may be not high enough to purchase that item (e.g., it’s set at $5 and you’re trying to buy something for $25).

If that doesn’t seem to be your issue, go back through your transaction history and make sure you didn’t spend more than you thought or have any pending transactions.

Can you check other stores online with the same credit card?

While I can’t say for sure, it seems possible that there may be some sort of temporary hold on your credit card. If you have other accounts with different stores and use similar payment methods (e.g., Visa), you might want to try using another form of payment at least once.

Have you tried shopping at another time of day (like, early morning instead of late night)?
Try to shop at another time of day and see if that helps. You should also wait at least 10 minutes between attempting to make purchases.

The e-card system can get overloaded, especially if you try making purchases in quick succession. This issue is particularly prevalent during holidays and major shopping seasons, like Black Friday, Cyber Monday, and New Year’s Eve.

Is your anti-virus software interfering with making purchases online?

If you’re experiencing issues when trying to make an online purchase, it could be because your anti-virus software is interfering with making purchases.

If that’s not it, you may want to try uninstalling and reinstalling your e-commerce software. This can resolve many issues like laggy page loading, no images on website pages, slow checkout processes and more.

Are you sure you haven’t exceeded your spending limit on this card from NOVA (if so, please call NOVA customer service directly at 1.800.682.3263)?

Often when shopping online, customers will make multiple purchases in one sitting. If you’ve exceeded your limit on your card, NOVA may not be able to process these purchases until you increase your available spending limit.

It may be more convenient for you to give them a call and increase your limit over the phone if it is too high for online purchasing.

Does the issue seem more related to the device/computer itself rather than the actual site/credit card (i.e., downloading new browsers, clearing cache, etc.)?

One of the first troubleshooting steps for all shopping sites is to make sure you’re running up-to-date browsers. Many online retailers don’t support older browsers, meaning they won’t work at all with your computer system and can throw up error messages if you try to use them.

Since these types of errors tend to be very site specific, updating your browser is often an easy fix that solves most issues right away.

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